Mailing Address
Please send all correspondence to the address below:
Family Security Credit Union
2204 Family Security Place, SW
Decatur, AL 35603
Member Support
Have a question or need assistance? Just give us a call. A Family Security Credit Union Member Support representative will be glad to help.
Member Support can handle fund transfers, loan payments, debit card activations, account inquiries and many other member needs.
Member Support Phone Numbers
Local (256) 340-2000
Toll Free (800) 239-5515
Member Support Hours of Operation (all CST)
Monday – Thursday: 7:30 a.m. to 5 p.m.
Friday: 7:30 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m.
You can also email Member Support at contact.us@myfscu.com
Please DO NOT submit confidential information via email.
24/7 Automated System
Call the Super-Teller at (256) 340-2030
Block Your Visa Card
To block usage of your Visa credit or debit card, please call the numbers below:
- VISA Credit: (800) 239-5515. Service is available at this number 24/7.
- VISA Debit (Checkcard): (800) 239-5515 When calling after business hours, please select option 3.
Fraud Monitoring Service
If you receive a call from our Fraud Monitoring Service asking for verification of recent card transactions, you may reach them at the numbers below:
- Visa Debit Card (Star Fraud Monitoring): (800) 622-1361
- Visa Credit Card (PSCU Fraud Monitoring): (888) 918-7313